Last updated: 22/02/2026
These Terms & Conditions govern your use of our website and the purchase of products from Binky’s Matcha. By using this website and placing an order, you agree to the terms outlined below.
For any queries, contact:
info@matchaheadspa.com
1. About Us
Binky’s Matcha is an online store selling matcha and related products.
By placing an order with us, you confirm that you are at least 18 years old or have permission from a parent/guardian.
We reserve the right to update these terms at any time. The latest version will always be available on our website.
2. Products
We take care to ensure all product descriptions, images, and prices are accurate.
However:
- Colours may vary slightly due to screen settings
- Packaging may occasionally change
- All products are subject to availability
We reserve the right to update product information or pricing at any time without notice.
3. Orders
Once an order is placed, you will receive an email confirmation.
We reserve the right to:
- Cancel orders if fraud is suspected
- Cancel orders due to pricing or stock errors
- Refuse service where necessary
If an order is cancelled, you will receive a full refund.
Orders cannot be amended or cancelled once dispatched.
4. Pricing & Payment
All prices are listed in GBP (£) unless stated otherwise.
Payment must be made in full at checkout via our secure payment providers.
We accept major debit/credit cards and other payment methods shown at checkout.
We do not store your full payment details.
5. Shipping
We aim to dispatch orders within 1–2 working days.
Delivery times are estimates and may vary depending on location and courier services.
Customers are responsible for:
- Providing correct shipping information
- Any customs fees or import duties for international orders
Please refer to our Shipping Policy for full details.
6. Returns & Refunds
Due to the consumable nature of our products, we cannot accept returns on opened items.
Refunds or replacements are offered only for:
- Damaged items
- Faulty products
- Incorrect items received
Please refer to our Refund & Returns Policy for full details.
7. Intellectual Property
All content on this website including:
- Images
- Branding
- Text
- Logos
is the property of Binky’s Matcha and may not be copied, reproduced, or used without permission.
8. Liability
We are not liable for:
- Delays caused by couriers or customs
- Incorrect addresses entered at checkout
- Misuse of products
- Any indirect or consequential loss
Our liability is limited to the value of the order purchased.
9. Privacy
Your personal data is handled in accordance with our Privacy Policy.
We take reasonable steps to protect your information but cannot guarantee complete security of data transmitted online.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of UK courts.