Last updated: 22/02/2026
Binky’s Matcha respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
If you have any questions, contact us at:
info@matchaheadspa.com
1. Who We Are
Binky’s Matcha is an online store selling matcha products and related goods.
We act as the data controller for any personal information you provide.
If required for legal purposes, our contact details are:
Email: info@matchaheadspa.com
Location: United Kingdom
2. What Information We Collect
When you use our website, we may collect the following:
Personal Information
- Name
- Billing & shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies)
3. How We Use Your Information
We use your data to:
- Process and deliver orders
- Send order confirmations and updates
- Provide customer support
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
We only collect information necessary to provide our services.
4. Payments
All payments are securely processed via trusted third-party providers (such as Stripe or PayPal).
We do not store or have access to your full card details.
Payment providers process your data in accordance with their own privacy policies.
5. Marketing Emails
If you opt in to marketing:
We may send:
- Promotions
- Product updates
- Offers
You can unsubscribe at any time using the link in our emails.
We never sell or rent your personal data.
6. Cookies
Our website uses cookies to:
- Enable checkout functionality
- Remember cart items
- Improve website performance
- Analyse visitor behaviour
You can disable cookies in your browser settings.
7. How We Store & Protect Your Data
We implement appropriate security measures to protect your information.
Your data is stored securely and only retained for as long as necessary to:
- Fulfil orders
- Meet legal/accounting requirements
- Resolve disputes
8. Sharing Your Information
We only share data when necessary with:
- Payment processors (Stripe/PayPal)
- Delivery companies (Royal Mail, couriers)
- Website hosting providers
- Legal authorities if required by law
All partners are required to protect your data.
9. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Object to processing
- Request data transfer
To exercise any rights, email:
info@matchaheadspa.com
You also have the right to complain to the UK ICO (Information Commissioner’s Office).
10. Third-Party Links
Our website may contain links to other websites.
We are not responsible for their privacy policies or content.
11. Changes to This Policy
We may update this policy occasionally.
The latest version will always be posted on this page.
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