Last updated: 22/02/2026
We aim to dispatch all orders quickly and safely so you can enjoy your matcha as soon as possible.
If you have any questions about your order, contact:
info@matchaheadspa.com
Order Processing
Orders are typically processed within 1–2 working days (Monday–Friday).
Orders placed on weekends or bank holidays will be processed the next working day.
During busy periods, dispatch times may be slightly longer, but we always aim to ship as quickly as possible.
UK Shipping
All UK orders are shipped via Royal Mail Tracked delivery.
Estimated delivery time:
2–4 working days after dispatch.
Shipping costs are calculated at checkout.
Free UK shipping may be offered on orders above a certain value where stated.
International Shipping
We ship worldwide using tracked international services.
Estimated delivery times:
- Europe: 5–10 working days
- United States: 7–14 working days
- Rest of world: 7–18 working days
Delivery times are estimates and may vary depending on customs and local postal services.
Shipping costs are calculated at checkout based on destination.
Customs & Duties (International Orders)
International orders may be subject to customs fees, import duties, or local taxes depending on your country.
These charges are the responsibility of the customer and are not included in our shipping costs.
We are not responsible for delays caused by customs.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout.
We cannot be held responsible for orders shipped to incorrectly entered addresses.
If an order is returned to us due to incorrect details, additional shipping fees may apply.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at:
info@matchaheadspa.com
We will investigate with the courier and do our best to resolve the issue promptly.
Contact
For any shipping or delivery queries:
info@matchaheadspa.com
We aim to respond within 24–48 hours.